This article contains frequently asked questions about Services Hub, a product that helps you proactively manage the health of your IT environment, open support requests with ease, and help your team succeed in a cloud-first world.
If you can't find an answer to your question, let us know by leaving a comment on the page so we can consider adding your question to this article.
General
What is Services Hub?
Services Hub is a website that gives Microsoft customers visibility into their Microsoft products and services, offers customized training and support resources, and provides solution monitoring to help you prevent and resolve issues.
How do users get access to Services Hub?
All people with access to Services Hub must be explicitly invited to have access to it.
If you have the "Invite users" role, navigate to the Manage users page from the Management menu from the primary navigation after signing in. You also can view our quick Manage users overview video to learn more.
Services Hub requires users to register with a "Work" account and only users who are invited to Services Hub may use it. There's a separate Services Hub for Microsoft Federal customers that adheres to the same security model as the standard commercial Services Hub.
What is Microsoft Unified Support?
Microsoft Unified Support is a commercial support offering that covers every Microsoft product. Three paid support levels, plus a menu of add-ons, are designed to help customers get the most value from their Microsoft technology investment.
How does Microsoft Unified Support help customers?
Microsoft Unified Support provides customers with as needed 24×7 phone support for urgent technical issues, access to a team of support engineers ready to offer expert guidance, and a comprehensive online portal where they can control their support experience.
Look for an invitation email from Microsoft Services (msservices@e-mail.microsoft.com).Follow the registration instructions and details the email provides. If you haven't received an invitation email, contact your Microsoft representative and request an invitation to the Services Hub workspace you need to access.
For assistance with Services Hub, use your registered email address to sign in to Services Hub. From the Operations Menu, select Help, then https://serviceshub.microsoft.com/gethelp. Complete the Contact Services Hub Team form and select Submit.
Services Hub is a website that gives Microsoft customers visibility into their Microsoft products and services, offers customized training and support resources, and provides solution monitoring to help you prevent and resolve issues.
If this is your first time signing in, click the "Register link" in your invitation email. This will launch a web browser and take you to the Services Hub website. If you have already registered, then browse to https://serviceshub.microsoft.com and click the "Sign In" link.
The Customer Service Hub app is automatically installed in the environments that have customer engagement apps, such as Customer Service and Sales Hub. The salient features of the integrated solution are as follows: Existing customers can access Customer Service Hub in their environment.
The term support ticket refers to a type of interaction between a customer support team and a customer. Tickets can be opened by customers whenever they have an issue that requires the attention of a customer support team.
To open a support request, click "Support" from the primary navigation ribbon and then click the “Open a support request" button at the top of the page. Start by completing the New Support Request form. Select your product and describe the issue. Then, describe the severity of the issue and level of support required.
Microsoft Surface Hub combines hardware, software and services in a flexible, dynamic and easy to use package. It brings together whiteboarding, video conferencing and projection, and integrates seamlessly with Windows 10, Microsoft Teams, Office, OneNote and Universal Windows.
Sign in to Microsoft account website, to access your settings. Look for the security settings menu and click on it. Check for the Two-Factor Authentication option. Follow the instructions to choose the way you prefer.
If you need a hub at your business to collaborate, use teams and channels in Microsoft Teams to bring everyone together. With this shared workspace, you can create channels to communicate and keep everyone on the same. You also get shared file storage and the ability to add links and apps for quick access.
Invite Users to join Services Hub. Click on the Services Hub> Contract> Manage Users links, enter one or more email address and click invite. You can use a comma delimited file to do bulk invitations.
On your Windows 10/11 device, press the Windows logo key + K. In the Connect window, look for the name of your Surface Hub in the list of nearby devices, as shown in the bottom left corner of the Surface Hub display. Enter a PIN if your system administrator has enabled the PIN setting for Miracast connections.
All Surface Hub connections are wireless, so on your laptop, simultaneously touch the window* and K keys. 2. Choose the Surface Hub you want to connect to (name is located in the bottom left corner of the screen). Type the code located on the Surface Hub into the box provided.
Go to the Microsoft AppSource Dynamics 365 Customer Service Community download page. Select Get it now, and then sign in with your Dynamics System Admin account. Select the environment where you want to install Customer Service Community, accept the terms, and select Install.
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